PART A: GENERAL TERMS AND CONDITIONS
This document is a computer-generated electronic record published in accordance with Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time, read with the provisions of the Information Technology Act, 2000, as amended from time to time. It does not require any physical or digital signature.
These Terms and Conditions form a legal agreement between you (the Merchant or User) and Razorpay Software Private Limited (“Razorpay”, “we”, “our”, or “us”).
They apply to all Razorpay Services, which include payments, technology, software, analytics, and any other tools, services, or products provided by Razorpay, its Affiliates, or their Facility Providers through various platforms — such as websites, mobile apps, APIs, or other digital channels (collectively referred to as the “Platform”).
By accessing or using the Platform or any Services, you agree to be bound by these Terms and Razorpay’s Privacy Policy, along with any additional policies related to specific services.
If you do not agree, you must immediately stop using the Services.
Razorpay may update or modify these Terms at any time by posting a new version on its website. The changes become effective immediately upon posting. It is your responsibility to review these Terms regularly. Continued use of the Platform after updates means you accept the revised Terms.
If you disagree with any modifications, your only option is to stop using the Services.
Sometimes, Razorpay may require you to agree to additional terms for specific services or features. These may involve filling forms or providing additional information for verification and onboarding. By doing so, you consent to Razorpay storing, using, and pre-filling your data for future registrations or related services. Razorpay may also verify or re-verify your information before allowing access to a service.
If there is any conflict between these general Terms and the supplemental terms for a specific service, the specific terms will take priority for that service.
Finally, if you use both online and offline payment services, the online payments will be handled by Razorpay Software Private Limited, and the offline (POS) services will be provided by Ezetap Mobile Solutions Private Limited (Razorpay POS), an affiliate of Razorpay. Both are covered under these Terms — with specific details for offline services provided in Part VII of the Specific Terms section.
Razorpay and its licensors retain full ownership of all rights, titles, and interests in the Platform, Services, and the website www.razorpay.com, including all intellectual property associated with them. You are granted only a limited, personal, non-exclusive, and non-transferable right to access and use the Platform and Services. You are not permitted to copy, modify, reverse engineer, distribute, or use any part of the Services, website, or Razorpay’s trademarks and logos without prior written consent. All proprietary notices must remain intact, and any confidential information obtained through the Services must not be disclosed without Razorpay’s written approval.
By using the Services, you grant Razorpay, its affiliates, and service providers a royalty-free, irrevocable, non-exclusive, transferable, and sub-licensable license to use your data, your customers’ data, trademarks, logos, content, and any other materials you provide (“Your Materials”) for operating, improving, and marketing the Platform and Services. Razorpay may also perform data analytics on Your Materials and will own the anonymized and aggregated results of such analytics. You agree to indemnify Razorpay, its affiliates, and service providers against any claims or losses arising from the lawful use of Your Materials in accordance with these Terms.
Only individuals aged 18 years or above who are legally capable of entering into binding contracts may register and use Razorpay’s Platform. You are solely responsible for maintaining the confidentiality of your account credentials, and all activities conducted under your account will be deemed your responsibility. You must provide true, accurate, and complete information, and Razorpay reserves the right to suspend or terminate your account if any information is found to be false or misleading. By using the Platform, you consent to receiving promotional communications from Razorpay, its affiliates, or third parties through various channels, including calls, SMS, email, or WhatsApp, even if you are registered under the DND/NCPR list. You also authorize Razorpay to share your information with partner banks, affiliates, vendors, and service providers as necessary to deliver or enhance services.
You acknowledge and consent that Razorpay may display offers and promotions based on your or your users’ data and activity, which may be personalized using analytics. You agree that Razorpay may conduct KYC and due diligence checks as per applicable laws and that you are obligated to submit all KYC documents requested by Razorpay or relevant authorities. Failure to provide such documents may result in suspension or withholding of payments. Razorpay may share your KYC information with banks, financial institutions, or government agencies as required by law. You are solely responsible for compliance with all RBI regulations, including the Payment and Settlement Systems Act, PMLA, and KYC Guidelines.
You are fully responsible for the sale, delivery, after-sales support, and customer service of your products or services, and Razorpay bears no liability for such matters. You agree to indemnify Razorpay against any claims arising from your business activities. You confirm that neither you nor your beneficial owners are Politically Exposed Persons (PEPs) and must notify Razorpay immediately if this status changes. You also authorize Razorpay to collect, process, and verify your personal information for KYC, due diligence, or service-related purposes. While Razorpay follows best practices in data protection and privacy, you acknowledge that information shared is done with your explicit consent.
You agree not to use the Platform for any unlawful or prohibited activities, including posting offensive, defamatory, or illegal content, or engaging in activities involving cryptocurrency or virtual currencies. Any violation may result in immediate termination of access. You warrant that you are a legally registered business entity, have full authority to enter into these Terms, and that your use of Services aligns with your declared business category. You must not resell or share Razorpay’s Services with third parties or use them for unauthorized, fraudulent, or unlawful purposes.
You confirm that your customers have provided explicit consent for sharing their personal information with Razorpay for legitimate business, legal, or regulatory reasons. You acknowledge that Razorpay’s Services rely on external Facility Providers and agree that Razorpay’s liability is limited only to actions directly attributable to it. You must cooperate with any audits or information requests from Razorpay, its partners, or authorities and maintain transaction records for at least 10 years. You must not represent yourself as an agent or representative of Razorpay, and any convenience fees you impose on customers are at your own risk. You are also prohibited from using unapproved third-party service providers or payment orchestrators without Razorpay’s prior written consent, and any breach of this clause may result in immediate suspension or termination of services.
Razorpay may levy applicable fees for the use of its Services as determined from time to time, and you agree to pay these fees according to the rates, frequency, and manner decided by Razorpay. The fees grant access to all payment products, dashboards, and custom reports, and include applicable MDR charges, except where zero MDR applies for RuPay Debit Cards and UPI transactions. All fees are exclusive of taxes, and any changes in tax rates during the term of this agreement will be your responsibility. Razorpay issues monthly invoices for services provided, which are available on your dashboard; any billing disputes must be raised within ten (10) days from the date of the invoice for resolution. You must reconcile all transactions daily and report discrepancies within three (3) days of fund receipt; Razorpay will not be liable for issues reported beyond this period.
If Razorpay deducts fees upfront, and you deposit applicable taxes under Section 194H of the Income Tax Act, 1961, along with providing Form 16-A, Razorpay will reimburse the tax amount quarterly. For all other cases, you are required to withhold taxes at source as per law, deposit them with the government, and issue Form 16-A within 180 days to allow Razorpay to claim credit. If you act as an e-commerce operator under Section 194-O of the Income Tax Act, you are solely responsible for deducting and depositing TDS on transactions made by resident participants; Razorpay bears no such obligation.
You must ensure your GST registration number and certificate are correctly updated in your Razorpay dashboard before invoice generation. Razorpay will issue GST-compliant tax invoices and report transactions based on your provided information. Any inaccuracies, omissions, or misrepresentations in GST details that result in penalties or liabilities from authorities will be your responsibility, and Razorpay may recover such amounts from you. Additionally, to ensure valid input tax credit under GST, you must regularly verify your GSTIN and registered address. Razorpay will not revise or amend invoices or GST filings if incorrect details are entered by you.
By using the website, You hereby consent to the use of Your information as we have outlined in our Privacy Policy.
The Platform may contain links to third-party websites that are not controlled or operated by Razorpay. We advise you to review the terms and privacy policies of these external websites to understand how they handle your information. Razorpay is not responsible for the content, policies, or practices of any third-party sites, nor for any loss or damage arising from your use of or reliance on such content, goods, or services. Your interactions with third parties accessed through the Platform are entirely at your own risk, and Razorpay bears no liability for any errors, omissions, negligence, representations, or damages — including personal injury, death, or property loss — resulting from such interactions.
This Platform also provides you with access to information regarding certain financial products and services, including but not limited to loan facilities, credit card services, and investment solutions such as current accounts offered by our lending partners. The detailed terms and conditions governing these specific products and services can be accessed [here].
To the maximum extent permitted under applicable laws, the Platform and the Services are provided on an “as is” and “as available” basis. You acknowledge and agree that Razorpay makes no warranties or representations, express or implied, regarding the uninterrupted, timely, secure, or error-free operation of the Services, nor that the Services will meet your specific business requirements or expectations.
To the maximum extent permitted by law, Razorpay, including its officers, directors, employees, representatives, affiliates, and service providers, shall not be held liable for any injury, death, loss, claim, act of God, accident, delay, or for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages of any kind (including, without limitation, loss of profits or savings). This applies whether such liability arises in contract, tort, strict liability, or otherwise, and whether resulting from (i) any failure, delay, or inability to use any part of the Platform, (ii) any use of the Platform, Services, or related content, (iii) any performance or non-performance by Razorpay or any Facility Provider, or (iv) any damage to or viruses infecting your equipment or property arising from your access to or use of the Platform or its content.
Notwithstanding anything contained herein, Razorpay’s total aggregate liability, including that of its affiliates, officers, employees, and agents, for any claim arising out of or in connection with the Services shall not exceed the amount equal to one (1) month of fees paid by you for the specific Service that gave rise to such liability. Furthermore, Razorpay’s liability shall be proportionately reduced to the extent that any loss or damage is caused or contributed to by you or your third-party providers.
You agree to indemnify, defend, and hold harmless Razorpay, its officers, directors, affiliates, group companies, agents, and employees from and against any and all claims, demands, actions, losses, damages, liabilities, penalties, fines, costs, or expenses of any kind (including reasonable attorneys’ fees), whether brought by third parties or otherwise, arising out of or related to (i) your breach of these Terms, (ii) your violation of any applicable laws or third-party rights, or (iii) your use or misuse of the Platform or Services, including any disputes between you and any third party. This indemnity obligation shall survive the termination or discontinuation of your use of the Services.
“Card Payment Network Rules” refer to the written rules, regulations, guidelines, interpretations, and other requirements (whether contractual or otherwise) established by card payment networks such as MasterCard, Visa, RuPay, American Express, and Diners. These networks provide the infrastructure and processes necessary for transaction authorization and require full compliance from all users. You agree to adhere to all applicable rules, programs, and requirements prescribed by these networks. The card payment networks may modify their rules from time to time, and any such amendments shall automatically apply and be binding on you with immediate effect. While Razorpay may assist you in understanding these rules, you acknowledge and assume full responsibility for complying with all provisions of the Card Payment Network Rules. In the event of your non-compliance leading to any fines, penalties, or charges imposed on Razorpay by any card network, you agree to reimburse Razorpay immediately for all such amounts or related expenses. Failure to comply with these obligations may result in suspension of settlements or immediate termination of Services by Razorpay.
Razorpay shall not be deemed to have waived any right or provision under this Agreement unless such waiver is expressly made in writing. Any waiver of a specific term or condition shall not be construed as a waiver of any other term or condition, nor shall it constitute a continuing waiver of the same term or condition in the future.
If the performance of the Services or operation of the Platform by Razorpay is prevented, restricted, delayed, or interfered with due to circumstances beyond its reasonable control — including but not limited to labour disputes, strikes, acts of God, epidemics or pandemics, floods, lightning, severe weather, material shortages, rationing, viruses, malware, hacking incidents, utility or communication failures, earthquakes, war, revolution, terrorism, civil unrest, blockades, embargoes, or any law, order, regulation, or requirement of any governmental, regulatory, or judicial authority — Razorpay shall be excused from such performance for the duration and to the extent of such event. Any such non-performance shall not constitute a breach of these Terms, nor shall it render Razorpay liable for any resulting damages or losses.
You agree to comply with all applicable anti-bribery and anti-corruption laws that prohibit any person associated with or acting on your behalf from giving, offering, promising, receiving, or accepting any payment, gift, hospitality, or anything of value (directly or indirectly), whether from within or outside India, to any government official, public servant, regulatory body, judicial authority, person in a position of authority, elected or contesting political candidate, political party, or any other third party, in order to obtain an improper commercial or business advantage. “Government officials” include any government employee, candidate for public office, employee of a government-owned or controlled entity, public international organization, or political party. You further agree not to offer, pay, authorize, or promise to pay anything of value, directly or indirectly, to any person for the purpose of influencing any decision or rewarding any favourable action in your favour.
14.1. You shall not assign or transfer your rights or obligations under these Terms without prior written consent. Razorpay may assign its rights and obligations under these Terms without prior notice, and such assignment shall not constitute a modification of the Terms. Failure by Razorpay to act upon any breach shall not be construed as a waiver of its rights to act on future or similar breaches.
14.2. Razorpay may, at its discretion and in compliance with applicable laws, blacklist your end users to manage fraud and risk. Blacklisted users may be restricted from transactions, and removal may occur based on updated assessments. You acknowledge and agree that Razorpay may take such measures to protect the integrity of the payment ecosystem and is not obligated to provide prior notice or reasons. You remain solely responsible for notifying your users.
14.2(a). These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. You agree that any legal action related to your use of the Platform or Services shall be filed exclusively in the courts located in Bangalore, India. In any legal action initiated by Razorpay, the prevailing party shall be entitled to recover legal costs, including attorney fees. These Terms have the same force and effect as a signed agreement and shall survive termination.
14.2(b). Razorpay shall have the right to set off, by any means, all or part of any amount you owe to Razorpay (under these Terms or any other agreement) against any funds or amounts owed to you by Razorpay. Such set-off may occur without prior notice. If the set-off does not fully cover your liability, you must pay Razorpay the remaining balance immediately.
14.2(c). You shall not describe yourself as an agent or representative of Razorpay or any Facility Provider, nor claim to have authority to offer their products or services.
14.2(d). Razorpay reserves the right to modify the website, related policies, agreements, these Terms, and the Privacy Policy at any time, including to comply with legal changes, correct inaccuracies, reflect changes in Services or organizational structure, or address customer needs.
14.3. Fees for Services will be charged as per Razorpay’s determined rates and frequency. Razorpay may revise these fees at its discretion, including for Services previously offered free of charge. You shall pay any additional fees where:
(a) You use value-added services available on the dashboard (even if previously free).
(b) You avail new Services not previously mentioned in these Terms. Use of such Services shall constitute consent to applicable fees.
14.4. End users may access dynamic currency conversion (DCC) services through Razorpay, and applicable DCC charges shall be included in the transaction amount. To obtain a DCC transaction invoice, end users may email dcc_invoice@razorpay.com with the payment ID and contact details.
Some Services may be supported by advertising and promotional materials. Such advertisements may be targeted based on content or other user information. The nature, placement, and extent of advertising may change without notice. By using the Services, you agree that Razorpay may display advertisements across various media channels, including website, print, digital, and social media.
16.1. Razorpay may immediately suspend Services or withhold settlements, without liability, under the following circumstances: (a) breach of these Terms; (b) facilitation of unlawful or prohibited transactions; (c) instructions from Facility Providers or law enforcement; (d) high-risk transaction activity; (e) suspicion of fraud; (f) excessive disputes or chargebacks; (g) intellectual property infringement; (h) unapproved business type changes; (i) unacceptable risk level; or (j) regulatory or compliance obligations.
16.2. These Terms remain effective until terminated by either party. Razorpay may terminate these Terms at any time and for any reason, including potential harm to its goodwill. Where required by law, Razorpay shall provide prior notice.
16.3. Termination does not release either party from obligations incurred before termination. Upon termination, you must immediately stop using the Services. Continued use constitutes renewed acceptance of the Terms. Razorpay shall not be liable for compensation, damages, or refunds, and you remain liable for any unpaid fees or penalties.
The following categories are strictly prohibited under Razorpay’s Services: adult goods or services; alcohol; body parts; spam or bulk marketing tools; black boxes; child pornography; copyright circumvention tools; unauthorized copyrighted content; counterfeit goods; drugs or paraphernalia; endangered species; gambling; fake IDs; hacking tools; illegal goods or acts; miracle cures; offensive materials; weapons; pyrotechnics; unregulated securities; tobacco; radar detectors; currency exchanges; live animals; MLM or pyramid schemes; scams; intangible goods; mailing lists; NFTs; money laundering; unauthorized telemarketing databases; bidding or auction sites; TRAI-prohibited activities; unregulated chit funds; and any other unlawful activities. Razorpay may update this list based on directions from Facility Providers or regulators.
18.1. Affiliate – Any entity controlling, controlled by, or under common control with Razorpay.
18.2. Applicable Laws – All laws, regulations, directives, or guidelines applicable to Razorpay or the Merchant.
18.3. Chargeback – A reversal of a transaction requested by a Facility Provider.
18.4. Chargeback Amount – The total amount charged due to a Chargeback.
18.5. Chargeback Documents – As defined in Clause 2.1 of Part I.
18.6. Chargeback Request – A claim for Chargeback by a Customer.
18.7. Claims – Any third-party claim, demand, or order.
18.8. Customer – The end user making payment to the Merchant.
18.9. Device – POS or mPOS device with Razorpay software.
18.10. Escrow Account – Account held for settlement purposes.
18.11. Escrow Bank – RBI-authorized bank operating the escrow.
18.12. Escrow Bank Working Days – Days on which the escrow bank operates.
18.13. Facility Providers – Banks, NPCI, and payment enablers.
18.14. Fee Credit – As defined in Clause 1.5.
18.15. KYC Guidelines – RBI’s Know Your Customer regulations.
18.16. NPCI – National Payments Corporation of India.
18.17. OFAC – Office of Foreign Assets Control (U.S.).
18.18. Payment Aggregator Guidelines – RBI circular DPSS.CO.PD.No.1810/02.14.008/2019-20.
18.19. Payment Instrument – Credit/debit card, bank account, or prepaid instrument.
18.20. Permissible Deductions – Fees, chargebacks, or other amounts owed to Razorpay.
18.21. Refund – Returning a payment to the original method.
18.22. RBI – Reserve Bank of India.
18.23. Terminal ID (TID) – Unique identifier assigned to a Merchant.
18.24. Transaction – Order placed by a Customer for goods or services.
18.25. Transaction Amount – Total amount paid by the Customer.
PART B: SPECIFIC TERMS AND CONDITIONS
PART I – SPECIFIC TERMS FOR ONLINE PAYMENT AGGREGATION
SERVICES
Razorpay facilitates online payment collection for products and services sold by the Merchant. Settlement of collected funds will be made as per agreed timelines, subject to the receipt of such funds into Razorpay’s Escrow Account from acquiring banks or payment gateways. If the settlement amount is less than ₹1, Razorpay may, at its discretion, choose not to process it. In case Razorpay settles any amount before it is received in the Escrow Account and such funds are not credited within three working days, Razorpay reserves the right to recover the amount from the Merchant. Razorpay may impose limits on transaction values and deduct applicable fees and taxes either from Fee Credits purchased by the Merchant or directly from the transaction amount if Fee Credits are insufficient. The Merchant agrees that Razorpay may recover any dues, penalties, or shortfalls arising from its transactions by deducting them from future settlements or other funds held with Razorpay. If a settlement fails or is rejected by the Merchant’s bank, Razorpay may refund the amount to the original source account. Razorpay also reserves the right to withhold or refund funds to the payer if it deems settlement to the Merchant infeasible due to regulatory or internal reasons, after providing prior notice. Furthermore, the Merchant consents that Razorpay may settle payments through its partner banks or authorized third parties and may conduct KYC verification by any legally permissible means.
Razorpay will notify the Merchant if a Facility Provider (such as a bank or card network) raises a Chargeback request. The Merchant acknowledges that full responsibility for Chargebacks, whether domestic or international, rests solely with them. Upon receiving a Chargeback request, Razorpay may immediately deduct the Chargeback amount from pending settlements, as directed by the Facility Provider, either to refund the customer or hold until resolution. The Merchant must submit all relevant documents or evidence (“Chargeback Documents”) proving successful transaction completion and product or service delivery within three (3) calendar days, or any shorter timeline specified by the Facility Provider. If the Merchant fails to provide the required documentation or if the Facility Provider deems the evidence unsatisfactory, Razorpay will reverse the transaction, and the Chargeback amount will be credited to the customer. Should the Facility Provider debit Razorpay for any Chargeback amount, Razorpay is entitled to recover the same by deducting it from the Merchant’s future settlements or any other funds held by Razorpay. If those funds are insufficient, Razorpay may issue a debit note, which the Merchant must reimburse within seven (7) days. Upon termination of services, Razorpay may withhold a fixed percentage of settlements for up to 120 days to cover potential Chargebacks during that period, and any remaining balance will be released thereafter. If this withheld sum is insufficient, Razorpay may again raise a debit note for reimbursement. In the case of EMI-related transactions, the Merchant must respond to any loan cancellation requests within seven (7) working days, providing proof of delivery and justification if declining the cancellation. If the cancellation is approved, the corresponding amount will be deducted from the daily settlements.
The Merchant acknowledges that refunds to customers can be issued at their sole discretion, subject to the availability of funds in Razorpay’s Escrow Account. Razorpay will process a refund only after it has been initiated by the Merchant through the Razorpay platform. All refunds must be made to the same payment method used for the original transaction. Razorpay’s service fees will remain applicable and payable on all transactions, even if the Merchant issues a refund, whether processed normally or through Razorpay’s instant refund service. Additionally, if a payment is authorized but not captured by the Merchant, Razorpay may automatically refund the amount to the customer within five (5) days.
4. FRAUDULENT TRANSACTIONS
Subject to clause 2.1 and 2.2 of this Part I: Specific Terms for Online Payment Aggregation Services, if Razorpay is intimated by a Facility Provider that a customer has reported an unauthorised debit of the customer’s Payment Instrument (“Fraudulent Transaction”), then in addition to its rights under clause 16 of Part A: General Terms and Conditions, Razorpay shall be entitled to suspend settlements to You during the pendency of inquiries, investigations and resolution thereof by the Facility Providers.
If the amount in respect of the Fraudulent Transaction has already been settled to You pursuant to these Terms, any dispute arising in relation to the said Fraudulent Transaction, following settlement, shall be resolved in accordance with the RBI’s notification DBR.No.Leg.BC.78/09.07.005/2017-18, dated July 6, 2017 read with RBI’s notification DBOD.LEG.BC 86/09.07.007/2001-02 dated April 8, 2002 and other notifications, circulars and guidelines issued by the RBI in this regard from time to time.
Subject to clause 4.2 above, if the Fraudulent Transaction results in a Chargeback, then such Chargeback shall be resolved in accordance with the provisions set out in the Terms.
You acknowledge that Razorpay shall not be responsible for any liability arising in respect of Fraudulent Transactions whether it is an international or a domestic transaction.
You shall be liable in the event of breach of the fraud amount thresholds as provided under the NPCI guideline on ‘Fraud liability guidelines on UPI transactions’ NPCI/2022-23/RMD/001. You hereby understand and agree that the decision of the NPCI or the concerned acquiring bank shall be final and binding.
5. GENERAL
In the event of any conflict between Part A: General Terms and Conditions and Part B: Specific Terms and Conditions, Part B: Specific Terms and Conditions shall prevail. Both parts shall be harmoniously construed as far as possible.
Capitalised terms used but not defined in this Part I: Specific Terms for Online Payment Aggregation Services of Part B shall have the meaning ascribed to such terms in Part A: General Terms and Conditions.
Clauses 2 and 4 of Part I: Specific Terms for Online Payment Aggregation Services of Part B shall survive the termination of the Terms.
You consent for Razorpay to share Your information/data, including activity-related and personal information, with its Affiliates — for marketing, facilitating products and services, and sharing with Facility Providers for eligibility checks. To revoke or modify consent, contact support.razorpay.com.
If You have opted for a loan/credit product through Razorpay’s affiliates or partners, You agree that Razorpay may recover dues from Your positive balance. Depending on product type:
If NACH mandate fails, recovery will happen from Razorpay balance.
If Razorpay balance is first mode of repayment, recovery will happen directly from it.
Razorpay may deduct amounts from Your settlement account per Your instructions. Razorpay may first deduct fees, chargebacks, fines, and penalties before other deductions.
6. COMPLIANCE WITH PAYMENT AGGREGATOR GUIDELINES
You represent and warrant that during the entire term of using the Services, You will comply with all requirements under Applicable Laws, including Payment Aggregator Guidelines.
You must display on Your website/app:
(a) Clear return and refund policy, including timelines;
(b) General terms and conditions for customer use.
You must deliver products/services as promised and shall not store or retain any customer Payment Instrument data. If any data breach or security issue occurs, You must immediately inform Razorpay.
You must set up a grievance redressal mechanism for customer complaints (via phone, email, or online) and respond within 5 business days of receiving a complaint.
You must comply with PCI DSS and PA DSS standards, submit annual compliance proof to Razorpay, and notify Razorpay if You fail to comply.
Razorpay reserves the right to audit Your compliance. You must cooperate fully.
Any data security incident must be reported at: https://razorpay.com/grievances/
7. SERVICE DESCRIPTIONS
7.1 Optimizer
“Optimizer Services” is a Razorpay-developed SaaS solution that lets You route payments through specific gateways based on Your business conditions. Razorpay’s role is limited to providing the software layer, not as a payment service provider.
You consent to Razorpay using or processing Your data for Optimizer Services and agree to pay additional applicable fees.
You indemnify Razorpay against any claims or losses arising from disputes related to Optimizer Services.
7.2 Value Added Services
You may opt for additional dashboard services subject to extra charges (monthly/quarterly/annual). Fees can be deducted directly from Your settlement account.
Razorpay also provides Customisable Templates (Terms of Use, Privacy Policy, etc.) during onboarding for Your convenience. You use them at Your own risk after ensuring their suitability and legality. Razorpay holds no liability for Your use of such templates.
8. SPECIFIC TERMS FOR SNRR MERCHANTS
These apply if You hold a Special Non-Resident Rupee Account (SNRR) as per RBI Master Directions (Jan 1, 2016) and subsequent circulars.
Any person residing outside India may open an SNRR Account for bona fide rupee transactions, including:
(a) Investments in India;
(b) Import/export of goods or services;
(c) Trade credit or ECB transactions;
(d) Business-related INR transactions outside IFSC.
The account must specify its business purpose, must not bear interest, and must comply with RBI guidelines.
The tenure shall not exceed seven years, unless RBI approves an extension.
Balances are repatriable and transactions must be tax-compliant.
Entities from or incorporated in Pakistan or Bangladesh require prior RBI approval.
9. SPECIFIC TERMS FOR GAMING MERCHANTS
You represent and warrant that:
(a) You do not engage in or promote gambling, betting, or games of chance.
(b) Your services do not involve outcomes based on chance.
(c) Your activities comply with all Applicable Laws, including gaming restrictions.
(d) Services in Nagaland and Sikkim comply with their laws and valid licenses.
(e) You do not offer gaming or betting services in Telangana, Odisha, or Assam.
These warranties are reaffirmed daily during the term.
You must provide written confirmation certifying compliance with the above terms when using the Services, and Razorpay may request fresh confirmation anytime.
You shall indemnify Razorpay and its affiliates against all losses (including consequential or punitive losses) arising due to breaches of gaming laws or false representations.
LETTER OF UNDERTAKING
(On merchant’s letter head)
Date:
To,
Razorpay Software Private Limited,
SJR Cyber, 1st Floor,
22 Laskar-Hosur Road, Adugodi,
Bangalore – 560030
Subject: Undertaking to comply, stay fully compliant from time to time, with applicable laws, including but not limited to, gaming laws, rules, regulations, among others.
Sir/Madam,
M/s. __________ (‘Merchant’, “We”) represent and warrant to Razorpay Software Private Limited and its affiliates (‘Razorpay’) that:
1.) We shall comply with all applicable Know Your Customer (KYC) norms and/or rules and/or regulations and Anti-Money Laundering (AML) standards under the Prevention of Money Laundering Act, 2002. In this regard, any notice received or subsisting from any governmental authorities shall immediately be forwarded to Razorpay.
2.) No services provided by us and/or to any of our customers (“Merchant Services”) are of a nature that may be construed as a competition/contest/game/sport/event (online or offline) whose outcome is based merely or preponderantly or predominantly on chance.
3.) The Merchant Services are at all times in compliance with all applicable laws, rules and regulations, including pertaining to restriction and/or prohibition on gambling, betting, wagering and gaming activities. The Merchant undertakes to stay compliant, from time to time, in its due course of engagement with Razorpay.
4.) The provision of the Merchant Services to our customers in certain specific states of India are in accordance with the applicable laws, rules and regulations of those states and the Merchant has obtained and holds all necessary and valid licenses and/or permissions and/or registrations to that effect.
5.) No Merchant Services including facilitation, hosting or providing a platform for any competition/contest/game/sport/event (online or offline) for monies are rendered by us to (i) any customers in those states where it is not permitted by any applicable laws or governmental action (‘Restricted States’) (ii) any customers who are residents of the Restricted States.
6.) The Merchant shall indemnify and hold Razorpay, its Affiliates, and each of their directors, managers, officers, employees and agents harmless from and against all losses arising from claims, demands, actions or other proceedings as a result of or on account of any of the representations or warranties of the Merchant as set out above being breached or becoming untrue or incorrect.
7.) This letter of undertaking shall be read harmoniously with other agreements, if any, between Merchant and Razorpay.
Yours sincerely,
For (Merchant’s name)
Name of the Authorised Signatory
Designation of the Authorised Signatory
Razorpay facilitates E-Mandate payment services in accordance with NPCI and RBI guidelines, enabling automated deductions from a customer’s registered bank account (“Bank Account”) through approved electronic mandates (“E-Mandates”). The Merchant shall provide all required KYC documents for verification and registration by the Sponsor Bank before the services can be activated. Once integrated, Razorpay will transmit customers’ E-Mandate registration details securely to Sponsor and Destination Banks for authentication. Razorpay’s role is limited to transmitting data and initiating payment requests; it is not responsible for any rejection, delay, or failure by the NPCI, Sponsor Bank, or Destination Bank. Following successful approval, periodic payments will be debited from customers’ Bank Accounts and credited to Razorpay’s Escrow Account before settlement to the Merchant, subject to applicable withholding or recovery rights. Razorpay may recover or withhold funds if fraudulent or suspicious transactions are detected, or if directed by regulatory authorities or banks. The Merchant must promptly provide all transaction or customer information requested by Razorpay, NPCI, or banks in connection with any query or investigation. Razorpay may terminate E-Mandate services if instructed by the Sponsor Bank or NPCI. The Merchant shall bear responsibility for any penalties, fines, or refunds imposed due to disputes, frauds, or regulatory actions arising from their transactions. Razorpay shall not be liable for failed collections resulting from insufficient funds, account closure, mandate cancellation, incorrect data, government restrictions, or unauthorized collection requests. In the event of any inconsistency, these specific E-Mandate Terms shall prevail over other provisions, and all capitalized terms carry the same meaning as defined in Razorpay’s General Terms and Conditions.
The Razorpay Partner Program is a referral-based initiative that allows individuals or businesses to recommend Razorpay’s payment services to their clients or customers and earn rewards for successful referrals. To participate, one must sign up as a partner and agree to the detailed Partner Terms and Conditions as specified by Razorpay.
Magic Checkout is a checkout technology platform developed by Razorpay that allows customers registered with Razorpay to securely save and reuse their information for faster and seamless order placement on your website. You may enable and use the Magic Checkout Services in accordance with the specific terms and conditions prescribed by Razorpay.
Security Measures (1.1):
Razorpay uses strong technical, operational, and physical security systems to protect customer data from loss, misuse, or unauthorized access.
Data Collection (1.2):
When providing Magic Checkout, Razorpay may collect and store customer information such as name, email, phone number, and address, either directly from customers or through the merchant (you). Razorpay takes steps to maintain the confidentiality of this data.
Data Usage (1.3):
Razorpay may use this information for:
Providing Magic Checkout services (e.g., payment processing, fraud detection).
Administrative, marketing, and customer support purposes.
Other Razorpay services.
Merchant Responsibilities (1.4):
You (the merchant) must use Magic Checkout only to offer goods/services to your customers.
You must obtain consent from customers before sharing their personal data with Razorpay.
Consent and Compliance (1.5):
Using Magic Checkout means you accept Razorpay’s Terms and Privacy Policy.
You must have valid customer consent under applicable laws.
If you or your customers withdraw consent, Razorpay can suspend or terminate your access.
You must notify Razorpay if any customer withdraws consent.
You agree to indemnify Razorpay (protect them from any losses) if you breach these terms.
Razorpay provides an optional service called RTO Protection (Return-to-Origin Protection), under which merchants may receive reimbursement for return shipping fees on certain orders returned to them, subject to specific conditions. To be eligible, the merchant must have Razorpay’s Magic Intelligence feature enabled at all times, and the return must occur solely due to this feature failing to identify a potential return-to-origin order. Returns resulting from customer exchanges, refusals, or product returns after delivery are not covered, and only Cash-on-Delivery orders qualify. Merchants are required to submit valid return shipping invoices for verification and may raise a consolidated claim invoice at the end of each month. Razorpay will process reimbursements within 30 days of a valid claim, provided all conditions are met. In case of any conflict between the Magic Checkout Terms and Razorpay’s general terms, the Magic Checkout Terms will prevail. All undefined terms carry the same meaning as in Razorpay’s primary Terms of Service.
| PARTICULARS | SETTLEMENT TIMELINES (as per bank working days) |
|---|---|
| DC EMI | T+2 days |
| CC EMI | T+1 day |
| NBFC EMI | T+2 day |
| Brand EMI | T+1 day |
| BNPL | T+1 day |
* ‘T’ means the day of transaction
* The above settlement timeline may get impacted by the delay in settlement to Razorpay by the respective bank /
NBFC / lending partner / brand partner
The Merchant acknowledges that all risks, responsibilities, and disputes related to the sale and delivery of goods or services lie solely with the Merchant, and Razorpay bears no responsibility for product quality, delays, or non-delivery issues. Any such disputes must be resolved directly between the Merchant and the customer. The Merchant must assist Razorpay in resolving chargeback disputes with banks or lending partners by providing necessary proof or documentation, and must repay the transaction amount if the chargeback is ruled against them. Razorpay also provides Reconciliation Services, generating transaction reports based on data shared by the Merchant’s partner bank; Razorpay is not liable for any delay caused by the bank in providing this data.
Under the EMI Plus Club Wallet Program, Razorpay allows Merchants to offer zero-cost EMI to customers. Merchants must collect a 1% processing fee on behalf of Razorpay, which is deducted at settlement. Wallet limits apply per POS terminal and per month, and Razorpay may modify or discontinue this service at its discretion.
Through SMS Pay, Merchants can collect payments via payment links sent by SMS, but they must obtain customer consent before sending such links.
Razorpay may also offer Digital Invoicing Services, allowing Merchants and customers to store and exchange invoices digitally. This service, provided in association with JHKP Technologies Pvt. Ltd. (BillMe), requires Merchants to provide accurate information, obtain customer consent for data sharing, and pay applicable service and SMS fees. Razorpay retains ownership of the platform and related intellectual property, and may modify or suspend the service if misuse or fraudulent activity is detected. The Merchant is responsible for safeguarding account access and indemnifies Razorpay against any losses resulting from incorrect information, misuse, or unauthorized access.
Razorpay provides POS Devices to Merchants on agreed pricing terms, subject to KYC verification and location details. Each device has a minimum lock-in period of 12 months (for monthly plans). If the Merchant deactivates or returns the device before this period ends, they must pay the remaining rental for the unexpired term. Devices provided on a rental or lease basis remain the exclusive property of Razorpay POS, and the Merchant must return them immediately upon termination. Merchants are responsible for keeping devices in good condition, ensuring secure use, and preventing damage, misuse, or unauthorized access. The devices must only be used at the registered business location for legitimate transactions and not in hazardous environments. Merchants cannot resell, lease, modify, or tamper with the device or software, and any loss or damage due to negligence or mishandling will be fully recoverable from the Merchant. Razorpay reserves the right to inspect devices, recover or repossess them in case of breach, non-payment for 60 days, or at its discretion.
Additionally, Razorpay may use Merchant and customer data for analytics, operations, and compliance under applicable laws. Merchants must retain all transaction data and invoices for at least six months and ensure all sales are lawful and conducted in Indian Rupees unless otherwise permitted. If a rented or leased device is lost, misplaced, or irreparably damaged, the Merchant must pay the full price of the device plus taxes; if repairable, they must bear actual repair and inspection charges.
Razorpay will notify you if a Facility Provider raises a Chargeback Request for any transaction. You are fully responsible for all chargebacks. Upon receiving a chargeback claim, Razorpay may immediately deduct the disputed amount (Chargeback Amount) from your transaction settlements. You can provide relevant proof and documents (such as order completion or delivery confirmation) within three (3) calendar days to dispute the chargeback. If you fail to provide valid proof, or if the Facility Provider is unsatisfied, the disputed amount will be reversed to the customer.
If the Facility Provider recovers the chargeback from Razorpay, Razorpay may recover the same from you by deducting it from your settlements or other funds held by Razorpay. If funds are insufficient, Razorpay may issue a debit note, and you must reimburse the amount within seven (7) days.
Upon termination of your agreement, Razorpay may withhold a percentage of your settlements for up to 120 days to cover potential future chargebacks. Any unused balance will be refunded after this period. If withheld funds are not enough to settle chargebacks, Razorpay can again issue a debit note, which must be cleared within seven days.
For EMI transactions, if a loan cancellation request is received, you must respond to Razorpay within seven (7) working days with either confirmation of cancellation or proof of delivery to decline the request. If the loan is to be cancelled, the amount will be recovered from your daily settlements.
You acknowledge that refunds can be initiated solely at your discretion, subject to the availability of sufficient funds in your Escrow Account. Razorpay will only process a refund once you initiate it through their provided software interface. All refunds will be credited to the same payment method used for the original transaction. Additionally, Razorpay’s transaction fees remain applicable and non-refundable, even when a refund is issued.
The fees and device rental charges for Razorpay services will be applied according to the pricing terms agreed upon by the Merchant during subscription. These fees will be deducted directly from the settlement amounts, or, in the case of device rentals, may be collected through e-NACH or e-mandate if not deducted from settlements. All fees are exclusive of applicable taxes, and any change in tax rates will be borne by the Merchant. In case of delayed payments, Razorpay may charge 15% annual interest, suspend services, or deduct outstanding dues from future settlements. Razorpay will not be responsible for any loss or damage caused by such suspension due to non-payment or delay.
YOUR PRIVACY IS EXTREMELY IMPORTANT TO US. UPON ACCEPTANCE OF THESE TERMS YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND UNEQUIVOCALLY ACCEPTED OUR POLICIES, INCLUDING THE PROVISIONS OF OURPRIVACY POLICY.
You may address any complaints or discrepancies in relation to the processing (including storing and using) of Your Personal Information (including Sensitive Personal Information) to:
DPO
MR. SHASHANK KARINCHETI
RAZORPAY SOFTWARE PRIVATE LIMITED
ADDRESS: NO. 22, 1ST FLOOR, SJR CYBER, LASKAR-HOSUR ROAD, ADUGODI, BANGALORE- 560030
E-MAIL: dpo@razorpay.com
GRIEVANCES PORTAL: https://razorpay.com/grievances/
COMPLAINTS AND GRIEVANCE REDRESSAL
ANY COMPLAINTS OR CONCERNS WITH REGARDS TO CONTENT OF THIS WEBSITE OR COMMENT OR
BREACH OF THESE TERMS OR ANY INTELLECTUAL PROPERTY OF ANY USER, INSTANCES OF
CUSTOMER GRIEVANCES, REGULATORY QUERIES AND CLARIFICATIONS SHALL BE
INFORMED/COMMUNICATED TO THE NODAL OFFICER AT THE COORDINATES MENTIONED BELOW IN
WRITING OR BY WAY OF RAISING A GRIEVANCE TICKET THROUGH THE HYPERLINK MENTIONED
BELOW:
NODAL OFFICER
MR. VIJAY THAKRAL
RAZORPAY SOFTWARE PRIVATE LIMITED
ADDRESS: NO. 22, 1ST FLOOR, SJR CYBER, LASKAR-HOSUR ROAD, ADUGODI, BANGALORE- 560030
E-MAIL: nodal-officer@razorpay.com
GRIEVANCES PORTAL: https://razorpay.com/grievances/
| Owner Id | R2jufTaOGdGGYj |
|---|---|
| Owner Name | SHIV SHAKTI FOOD INDUSTRIES |
| IP Address | 10.26.212.127 |
| Date Of Acceptance | 2025-08-08 12:24:59 IST |
| Signatory Name | MOHIT AGARWAL |
| Contact Number | +91 9415133685 |
| nutmonk.india@gmail.com |
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