This Privacy Policy applies to your use of the Razorpay website available at razorpay.com, the services offered through it (as defined under Razorpay’s “Terms of Use”), and the Razorpay mobile applications on various platforms including Android, iOS, Windows Phone, and Blackberry (collectively referred to as “Razorpay” or the “Website”). It does not apply to any third-party websites that may be linked to Razorpay or to any business relationships you may have with merchants or entities listed on the Razorpay platform. The terms “we”, “our”, and “us” refer to Razorpay, while “you”, “your”, and “User” refer to any individual using the Website. The term “Personal Information” refers to information you provide that personally identifies you, such as your name, phone number, email address, or any other data linked to such details. Razorpay follows reasonable security practices and procedures appropriate to the nature of the information collected and the business operations it conducts. While every effort is made to maintain data security above industry standards, the inherent nature of the internet prevents us from guaranteeing complete security of all data transmitted to us. By visiting or using this Website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described herein. If you do not agree to these terms, please refrain from using the Website. It is clarified that the terms and conditions provided separately form an integral part of your use of this Website and must be read together with this Privacy Policy.
We collect, receive, and store your Personal Information in order to provide and improve our services. If you choose to share your third-party account credentials (“Third Party Account Information”) with us, you acknowledge and agree that certain content or information from those accounts may be transmitted to your account with us upon authorization, and such information will be governed by this Privacy Policy. You may choose not to provide certain information; however, this may limit your ability to register with us or access specific features and services. We make commercially reasonable efforts to ensure that the collection of Personal Information is limited to what is necessary to fulfill the purposes outlined herein. Should we intend to use your information for any purpose other than that for which it was originally collected, we will seek your consent before doing so. The Personal Information collected is used solely to enable you to use our services effectively, promote a safe and secure platform, gauge user interest in our products and services, inform you about online offers and updates, resolve issues, personalize user experience, detect and prevent fraud or other criminal activity, process payments, enforce our terms and conditions, and for any other purposes disclosed to you at the time of information collection.
When you create an account to access the full range of services offered on Razorpay, we collect and record Personal Information such as your name, email address, and mobile number. We may also collect and store your Sensitive Personal Data or Information, including financial information such as credit card or debit card details, bank account information, and Know Your Customer (“KYC”) documents as required under applicable RBI regulations or other relevant laws, if you choose to save such details within your Razorpay account. Your email address may be used to send important updates, news, and newsletters (if you voluntarily subscribe during or after signup), and to contact you on behalf of other users for communication-related activities such as friend requests, messages, or collaboration-based events. If you prefer not to receive non-essential communications, you may unsubscribe by clicking the link provided at the bottom of our emails. Your mobile number may be used to send transactional alerts and SMS notifications based on your preferences. Should you wish to stop receiving such messages, you can notify us at razorpay.com/support. Razorpay ensures that your Personal Information will never be made public, disclosed, or sold to any third party. Users also have the right to request the deletion of their information, including Personal Information, from our servers. Upon such a request, Razorpay will permanently delete all stored data of the User from its systems.
We also collect and store certain customer information such as address, mobile number, third-party wallet details, card details, and email address of users making payments through Razorpay checkouts. This information is shared only with the respective businesses or merchants powered by Razorpay applications when the customer explicitly chooses to provide such details to complete a transaction. However, Razorpay shall not be held responsible or liable in any manner for any misuse, unauthorized access, or improper handling of this information by the businesses or individuals to whom the data is shared by the customer.
We record information related to your use of Razorpay, including searches performed, pages visited, browser type, IP address, location, requested and referring URLs, and timestamp data. This information is used to administer and enhance the security, functionality, and overall quality of our services. It also helps us perform aggregate statistical analyses of user behavior and preferences to evaluate interest in various sections of Razorpay. Such aggregated data is anonymized and does not personally identify any individual user. All intellectual property rights associated with the Website and its contents are the exclusive property of Razorpay. No rights, title, or interest in any material downloaded or copied from the Website are transferred to you by virtue of such access. The Website and its content are protected under applicable copyright laws as a collective work and/or compilation. All logos, product and service names, trademarks, copyrights, and other intellectual property, whether registered or unregistered (“Our IP”), belong solely to Razorpay. You agree not to display, reproduce, or use Our IP in any manner without prior written permission. Nothing contained on the Website or within its content shall be construed as granting any license, right, or interest in Our IP without Razorpay’s express written authorization.
We use cookies to uniquely identify your browser and enhance the quality of our services. “Cookies” are small data files that a website places on your computer’s hard drive while you are browsing. Razorpay may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted. You can remove or disable cookies at any time by following the instructions provided in your browser’s help documentation; however, certain parts of Razorpay may not function properly if cookies are disabled. Razorpay may also use third-party tools that collect anonymous information about your visits and interactions with our website and services through cookies. These third parties may use such anonymous data to display targeted advertisements related to Razorpay’s products and services across various websites. No Personal Information—such as your name, phone number, address, or email—is collected or shared in this process. Users who wish to prevent this anonymous data collection may opt to deactivate cookies through their browser settings, following the specific process outlined in the browser’s help section.
We may use the information collected from your use of Razorpay, including your Personal Information, to investigate, enforce, and ensure compliance with our Terms and Conditions and this Privacy Policy.
We do not share your Personal Information with any third party except as necessary to facilitate our services, comply with legal obligations, or fulfill legitimate business purposes. This may include sharing information with financial institutions, banks, the Reserve Bank of India (RBI), or other regulatory authorities as required by law. We may also share information with trusted third-party service providers who assist us in delivering our services, conducting quality assurance checks, managing user accounts, providing technical and customer support, or integrating specific features in accordance with your instructions. These third parties are contractually obligated to use your information solely for the purpose of providing the requested services and not for any other purpose. We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other affiliated entities (“Affiliates”), and such Affiliates are required to comply with this Privacy Policy. In the event of a merger, acquisition, or sale of our company or assets, the acquiring entity will assume the rights and obligations with respect to your Personal Information as outlined in this Privacy Policy. We may also disclose Personal Information in good faith when necessary to: (a) comply with legal processes such as subpoenas, court orders, or applicable laws; (b) enforce or apply our Terms and Conditions and Privacy Policy; (c) investigate or act against suspected illegal activities; or (d) protect our rights, reputation, property, or the safety of our users, affiliates, or the public. Additionally, we may share anonymized or aggregated data with third parties for analytical, advertising, or business purposes—for example, to indicate the number of users who viewed or interacted with specific advertisements or website content.
References on this Website to any names, trademarks, products, or services of third parties, or hyperlinks to third-party websites or external information sources, are provided solely for your convenience and do not constitute or imply any endorsement, sponsorship, or recommendation by us of those third parties or their products and services. Except as expressly stated in this Privacy Policy, we do not share your Personal Information with such third parties and are not responsible for their content, actions, or privacy practices. We strongly encourage you to review the privacy policies and terms of use of any third-party websites you visit through links provided on our Website.
As a registered Razorpay user, you may update or modify certain Personal Information and manage your privacy preferences at any time by accessing the “Account” section of the Website.
Your account is protected by a password, and we employ industry-standard security measures to safeguard the Personal Information stored in our systems. Razorpay adheres to recognized best practices in information security, as detailed on our website, and limits access to your Personal Information to authorized employees and contractors who require it to perform their duties, such as customer support personnel. If you have any concerns or questions regarding data security at Razorpay, you may contact us at disclosures@razorpay.com. However, you acknowledge and agree that Razorpay shall not be held responsible for any unauthorized interception of information transmitted over the internet, and you hereby release us from any claims or liabilities arising from the misuse of such intercepted information.
This Privacy Policy may be updated or modified by us at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes. All modifications will become effective immediately upon being posted and will apply to all users of Razorpay. You are responsible for ensuring that your Personal Information, including your current email address, is accurate and up to date. If you do not agree with any changes to this Privacy Policy or wish to restrict our use of your Personal Information in accordance with the revised terms, you must promptly notify us and request deactivation of your account. Continued use of Razorpay following any updates to this Privacy Policy shall constitute your acknowledgment and acceptance of such changes and your agreement to be bound by the revised terms.
Your use of this Website shall be governed by and construed in accordance with the laws of India. By using this Website, you agree that any legal action, dispute, or proceeding arising from or related to your use of the Website shall be subject to the exclusive jurisdiction of the competent courts and tribunals located in Bengaluru, India, and you hereby irrevocably submit to the jurisdiction of such courts and tribunals.
If you contact us to share feedback, register a complaint, or make an inquiry, we may record the Personal Information and any other content you provide in your communication to ensure an effective response. Any complaints or concerns regarding your Personal Information, the content of this Website, potential breaches of confidentiality, proprietary rights, or intellectual property issues arising during the use of the Website should be promptly reported in writing or through a grievance ticket submitted via the designated hyperlink to the Grievance cum Nodal Officer at the contact details provided below.
Mr. SHASHANK KARINCHETI
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar – Hosur Road, Adugodi, Bangalore – 560030
Ph: 080-46669555
E-mail: dpo@razorpay.com
Grievances portal: https://razorpay.com/grievances/
| Owner Id | R2jufTaOGdGGYj |
|---|---|
| Owner Name | SHIV SHAKTI FOOD INDUSTRIES |
| IP Address | 10.26.212.127 |
| Date Of Acceptance | 2025-08-08 12:24:59 IST |
| Signatory Name | MOHIT AGARWAL |
| Contact Number | +91 9415133685 |
| nutmonk.india@gmail.com |
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